Claims Support Executive - Remote

Description

We are hiring a Claims Specialist to help us maintain 100% retention and high satisfaction in our health insurance clients. This person is customer-obsessed, is highly supportive and empathetic towards patients, and will help us scale our account management and client servicing teams in the years to come. Roles and Responsibilties

• Serve as the main point of contact for Loop Health members for all claims-related inquiries.
• Guiding Loop Members for cashless and reimbursement process, quickly supporting them with all required information.
• Build relationships and familiarity with all TPAs and insurers to improve TATs and approval time.
• Connect users with our Medical Team and doctors in case of any health queries.
• Escalate issues in claims to TPA, conduct a root-cause analysis, and share with the client.
• Coordinate with hospitals for the resolution of claims issues.
• Maintain a clean and useful claims tracker.
• Flexible with rotating night shifts.

About you

• Some fluency with technology (or)
• 01+ years total experience in the customer service industry or customer-facing environment.
• Highly analytical and detail-oriented
• Strong oral and written communication skills
• Expert user in MS Office (Excel, Word) and highly fluent with technology
• Fluency in English and Hindi-Passion to improve the Indian healthcare system

About Loop
Founded in 2018, we believe that health benefits should be simple, useful, and holistic. We’re on a mission to bring quality and value back together in healthcare.
We use technology to enable affordable insurance and super-accessible healthcare. We’re the only insurance broker that uses technology to help companies care for their employees. We don’t just help pay the claim—members trust Loop to guide them to better doctors, better care, at lower costs.
We're proud to serve 500+ companies and insure 300,000+ employees for their insurance and healthcare needs. We’ve raised more than $40m+ from Elevation Capital, Khosla Ventures, General Catalyst, and other world-class investors who believe in our vision of rebuilding healthcare and insurance from the ground up.
Join us in serving the best health benefits to modern companies in India. Let’s revolutionize modern healthcare together! Loop Health values diversity and is committed to a policy of Equal Employment Opportunity.